Terms and Conditions
Terms and Conditions of Sale, for Parts and Accessories Online Store.
Correct as of 1st July 2020
PLEASE NOTE All prices stated are in Australian dollars ($ AUD) and include GST. Shipping (also in $ AUD) will be added in the shopping cart.
By placing an order with Selectronic Australia Pty Ltd via this online store, you agree to these terms and conditions. For information on warranty and service terms and conditions please refer to the Selectronic Terms and Conditions, Warranty and Service.
All products sold by Selectronic Australia (Selectronic) are done so on the terms and conditions stated herein and except as required by law.
Any purchase through this website will constitute recognition and acceptance by the buyer of these terms and conditions as being the only conditions that will apply to the entire transaction. An order confirmation will be sent upon processing of the order along with a delivery tracking number.
Selectronic will endeavour to maintain stock levels on a daily basis (mon-fri). In the unlikely event of a product becoming unavailable, please contact us: www.selectronic.com.au/contact/
No stock items sold and delivered may be returned to Selectronic without written authorisation and must be returned with a Return Authorisation number (RA). Please follow the procedure on our website: www.selectronic.com.au/service/service.htm
Any products which are returned for refund must be reported within 14 days from date of delivery and will incur a minimum restocking fee of 20% of the product value. All returned goods must be in “as new” condition and in their original unopened packaging.
If a refund is claimed before an order is shipped, the refund will incur an admin fee of 5% of the product value.
Embroidered clothing - refunds on caps and hard hat brims are not accepted, unless items are received damaged, in which case photographic proof is required. Shirt returns/exchanges are only permitted if the original items are returned undamaged, unworn and with original tags attached and in original packaging. If the returned items do not meet these requirements, refunds will not be granted.
Sales and Marketing materials - refunds or exchanges for roller banners, A-Frames and posters are not accepted. All products are processed via Officeworks and must be inspected for damage upon collection. Any items to be co-branded will involve proof artwork sent to the customer for checking and written approval to proceed.
No freight or handling charges will be credited or paid for by Selectronic. Selectronic will not be held responsible for loss or damage of items returned by the customer, in such an event, the customer must follow protocols set by the shipping provider.
Refunds will be handled via the payment option used (PayPal or Stripe card payments)
Terms of Payment
Payment must be paid in full for the order to be accepted and processed.
Payment may be performed by PayPal or Stripe (card payment method) via the Parts and Accessories online store. Selectronic is not responsible for any fraudulent activity, hacked accounts or failed payments. Please refer either to PayPal or Stripe directly in these matters.
Cancellation of orders
Orders cannot be cancelled once shipped. A refund request must be placed within 30 days of order placed.
Freight costs and conditions
This online store is currently only available to Australia and New Zealand, with the exception of the Select.live product which we can ship to South Africa. If you are based in another country, please contact Selectronic directly to place an order.
Selectronic uses Australia Post (AusPost) services for all delivery methods via this website, unless in the case of unusually large orders. Express Post and International Express Post will be used for all shipping methods. Tracking numbers will be provided for all order shipment notifications.
Selectronic aims to process and ship out all orders by next working day (with the exception of marketing materials and branded clothing). Due to the effects of the COVID-19 Pandemic, Selectronic cannot guarantee any time frames on delivery. In this case, a customer experiencing extended delays on delivery must follow up with Australia Post directly using the tracking reference.
Selectronic will take every precaution to protect the products for transportation, but cannot control the potential for loss, delay, or damage upon arrival.
It is the buyer’s responsibility to ensure the consignment is received in good condition. If the product has been damaged in transit, the buyer MUST report this with AusPost in accordance with their systems and procedures. All cases of damaged goods MUST also be reported to Selectronic within 48hrs of the buyer receiving the goods so that replacements can be arranged as soon as possible.